Find the most useful answer here:
Problem with sign-up (for vendors that not signed up)
Why is my account not verified?
You can consider several reasons below for your problem
- Selfie doesn’t match ID photo
- Unclear ID photo.
- Name discrepancy between registration and ID
- Name discrepancy between registration and bank account
Initial set up before getting orders
Your Service:
👉 Can I register to provide more than 1 service?
→ → Yes. You are free to register as many services as you want, as long as you can fully meet the skill criteria
👉 Can I add service that is not a default option on app?
→ Unfortunately, you can only select our default service options. However, we welcome everyone to openly contribute your ideas on services that should be available on Walkin.
Your Price
👉 Can I set a price different from the price suggested by Walkin?
→ The price suggested by Walkin is just a reference. Feel free to adjust it according to your business’s needs, but keep it reasonable, around the market price.
👉 Can I know other vendors price for reference?
→ Unfortunately, we cannot share other vendors price settings.
👉 Can I know other vendors price for reference?
→ Unfortunately, we cannot provide other vendor price settings.
👉 Can I charge customer any extra fees (commuting fees, shipping fees, tool fees, etc.)?
→ Unfortunately you cannot charge customers any extra fees. The price you set is the all inclusive final price.
👉 How to I charge my customer if additional service arise during the process?
→ If additional fees arise during the service, the customer must give their consent for the new price. Customers have the right to refuse to pay additional amounts without prior consent on both sides.
Location
👉 I don’t understand how “Radius” work?
→ The ‘Radius’ feature notifies you of orders within your chosen service area. When a customer’s order matches your set service price, you’ll receive a notification and will need to go directly to their location.
👉 How do I know what “radius” suit me best?
→ The ‘Radius’ you set on the app is for customer scanning purposes and doesn’t necessarily reflect your actual travel distance. It’s important to adjust the radius flexibly based on the real travel distance to accurately define your desired working area.
👉 Do I need to provide my address?
→ You do not have to. In fact, you can go online and receive orders whenever and wherever you want. Walkin will identify your location based on your GPS.
Online mode
👉 What is online mode?
→ After providing all required details, turn on “Online mode” to begin work. When you go online, this means you are ready to work, receive orders, and you should proceed to the customer’s location promptly.
👉 How to turn on “Online mode”?
→ Online mode is able to be activated when clicking the big blue button at home screen. “Blue” means online – “Red” means offline. When turning on “Online mode”, you are contractually obligated to go to the customer’s location without rescheduling and complete the task promptly.
👉 Do I need to provide my address?
→ You do not have to. In fact, you can go online and receive orders whenever and wherever you want. Walkin will identify your location based on your GPS.
Problem with my Orders or/customers
Orders
👉 How to receive order?
→ Start by activating ‘Online mode’ and ensuring Walkin notifications are enabled. Upon receiving an order notification, either click it directly or navigate to the app to view order details. To apply for the job, select ‘Apply for the job’ to have your profile showcased to the customer and await their decision.
👉 How do I work after successfully receive the order?
→ Remember to contact the customer to clarify their requirements before promptly heading to their location. Upon arrival, scan the QR code on the Customer App to start your job. After completing the service, remember to press “slide to finish”.
👉 Can I cancel customer order after receiving it?
→ Yes, you can cancel your order before arriving at work. Note: The more times you cancel orders, the lower your chances of being matched with orders in the future.
👉 Can I reschedule to order?
→ Unfortunately, Walkin does not allow vendors to arbitrarily reschedule order fulfillment.
👉 Can I receive multiple orders at the same time?
→ Yes, you may receive notifications of multiple orders and apply for multiple orders at the same time. However, you must ensure that orders are completed properly.
How to work with Customers
- Contact customer: before arriving, proactively contact customer to confirm order details, address, any additional requirements,…
- Make sure to keep the code of manners while doing service
- Confirm payment method and service price before “slide to finish”. If there are additional costs or services, consent must be obtained.
- Remind customer to rate you on app
Guideline & policy for service: Where can I read the guideline for my service?
“Service registration” screen
→ For each service you register for, there will be a policy/ guideline on preparation and suggestions for that service to be well-completed. The policy and guideline will appear when clicking the “Book” icon. Please read the instructions carefully and perform the service well.
Payment
Withdrawing
👉 Why can’t I withdraw money
→ If you’ve chosen international bank transfer, it usually takes around 3 days. However, please note it might take a bit longer due to banking processes between two countries. Feel free to reach out if you need assistance checking with the bank.
👉 How long do I have to wait to withdraw money
→ This depends on your payment method:
– For Paypal payment: within 4 hours
– For international bank transfer: 3 days
👉 Why can’t I get my payment after finishing the order?
→ A few reason why you cannot receive your payment after finishing orders:
Customer deny your confirmation request
Customer card balance issue
Payment method
👉 Does customer discount affect my income?
→ When the customer uses a discount on the order, the discount amount will be returned to the vendor wallet.
For example: Your payment is $20 with an $8 discount. You will receive $12 in cash/transfer, the remaining $8 will be sent to your Walkin’s vendor wallet.
Technical support
OTP code:
👉 I cannot receive OTP
→ When not receiving OTP, please do several checks:
OTP can be in your email Spam section
Wrong phone number/wrong email,
Please contact the Walkin customer service department if everything has been properly checked.
👉 Why can’t I autofill OTP
→ It depends on your phone. If your phone has an auto fill function, please wait 2-3 seconds to load OTP after receiving OTP, and then you will be able to use this function.
Password:
👉 How can I change my password?
→ Go to “Profile”, select “Change password”. Enter the correct old password, and re-enter the new password. Then “Save”
👉 I forgot my password, how to retreive my password?
→ Click “Forgot password”, then OTP will be sent to the phone number/email you registered. After entering the OTP, you will be able to enter a new password
👉 Can I provide feedback or suggestions?
→ Yes, we encourage you to be apart of our growth! Please feel free to email contact@walkin-corp.jp