Privacy Notice
This Privacy Notice and its Addendum(s) (“Privacy Notice”) describe how WalkIn Holdings Inc, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “WalkIn”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of WalkIn’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by WalkIn (collectively, “Services”).
This Privacy Notice applies to our consumers, agents, vendors, suppliers, partners (such as driver, delivery and merchant partners), contractors and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.
We typically collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Notice with your consent, or in compliance with applicable laws, such as where:
- it is required for us to comply with legal requirements;
- it is required for us to enter into or perform a contract with you; and/or
- for our legitimate interests or the legitimate interests of any other persons, including but not limited to for the purposes set forth in this Privacy Notice.
- COLLECTION OF PERSONAL DATA
- complete a user profile or registration forms (such as your name, contact information and other identification information where needed);
- provide information to assess your eligibility to provide services as a WalkIn driver partner or delivery partner (such as your driver’s license information, vehicle information and background check results);
- interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);
- participate in contests or events organised by us (such as the pictures, audio, or videos you may submit, which may include images of yourself);
- verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);
- fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); and
- agree to take a ride with in-vehicle audio and/or video recording features.
- your location information;
- feedback, ratings and compliments;
- transaction information (such as payment method);
- information about how you interacted with our Apps, Website or Services (such as features used and content viewed);
- device information (such as hardware model and serial number, IP addresses), file and app names and versions, GPS location, IMEI number, and advertising identifiers or any information that may indicate device or app modification);
- telematics data (such as your speed, acceleration and braking data);
- we work with partners to install telematics devices in rental vehicles for the following purposes:
- to ensure that vehicles are maintained appropriately and serviced in a timely fashion;
- to help maintain the safety, security and integrity of our Services;
- to improve and enhance our Services; and
- for internal tracking of the vehicle, analysis and administrative purposes.
- these partners own and share such telematics data with us:
- our partners are also contractually obliged to safeguard this data.personal data you enter in messages when you use our in-app communication features; and
- we work with partners to install telematics devices in rental vehicles for the following purposes:
- personal data you enter in messages when you use our in-app communication features; and
- personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).
- our in-vehicle applications or devices
- we may install in-vehicle audio and/or video recording applications or devices to promote the safety and security of our driver partners, delivery partners and consumers.
- your Personal Data may be captured in these audio and/or video recordings. Where in-vehicle audio and/or video recordings are made, such recordings are collected, processed, used and stored in a manner in accordance with this Privacy Notice and applicable laws.
- our in-vehicle applications or devices
- referral programmes;
- our business partners, such as fleet partners, payment providers, ride-hailing partners and transport partners;
- insurance and financial providers;
- credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;
- publicly available or governmental sources of data;
- when our users add you as an emergency contact;
- when our users add you as a recipient or beneficiary of any use of our Services;
- when you use our in-app chat; and
- marketing services providers or partners.
- II. USE OF PERSONAL DATA
- engage you to provide you with Services across our various business verticals;
- create, administer and update your account;
- process, manage or verify your eligibility for or application of Services, promotions, rewards and subscriptions with WalkIn;
- conduct due diligence checks and risk assessments / analysis;
- verify your identity and age (where necessary);
- validate your ride and process payments;
- offer, obtain, provide, facilitate or maintain insurance or financing solutions;
- track the progress of your trip and detect abnormal trip variations;
- personalise your Apps experience (such as to recommend products and services relevant to you, identify your preferences or otherwise personalise your experience with WalkIn);
- make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another Service or when you participate in our surveys;
- perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
- protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
- enable communications between our users;
- invite you to participate in our surveys and studies;
- enable our partners to manage and allocate fleet resources; and
- fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the organisation you had purchased goods or services from, and for whom WalkIn is providing services on behalf of) for such services to be rendered.
- screening driver and delivery partners before enabling their use of our Services;
- identifying unsafe driving behaviour such as speeding, harsh braking and acceleration, and providing personalised feedback to driver partners;
- verifying your identity when you log in to WalkIn;
- using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
- sharing drivers and passengers of driver partners’ location and details when the emergency button or the “Share My Ride” feature is activated; and
- monitoring compliance with our terms and conditions and policies.
- investigate and address concerns;
- monitor and improve our user support responses;
- respond to questions, comments and feedback; and
- inform you about steps taken to resolve user support issues.
- comply with court orders or other legal, governmental or regulatory requirements;
- enforce our Terms of Service or other agreements; and
- protect our rights or property in the event of a claim or dispute.
- send you special offers that may be of interest or relevance to you across all of WalkIn’s service offerings;
- send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
- notify, invite and manage your participation in our events or activities.
- If you are a passenger of driver partners, we may share your username, pick-up and drop-off locations with our driver partner fulfilling your Service request;
- If you are a driver partner, we may share your Personal Data with your passenger including your name and photo; your vehicle make, model, number plate, location and average rating;
- If you are a delivery partner, we may share your Personal Data with your selected merchant and user, including your name and photo; your vehicle make, model, location and average rating;
- If you are using our WalkIn Service, we may share your Personal Data with the recipient of your parcel, and vice versa, as well as the delivery partner in charge of fulfilling your service request; and
- If you use our in-app chat, we may share your mobile number and WalkIn-registered name with the other parties to your chat.
- If you are a passenger of driver partners, we may share a vehicle’s location and driver’s and/or your name with third parties when you use the “Share My Ride” feature or activate the Emergency Button.
- If you are a driver-partner, we may disclose your vehicle plate number or other personal data to the insurance company and/or to your passenger for the purpose of submission of insurance claims..
- payment processors and facilitators;
- debt collectors;
- credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;
- background check and anti-money laundering service providers;
- cloud storage providers;
- advertising and marketing partners and platform providers;
- data analytics providers;
- research partners, including those performing surveys or research projects in partnership with WalkIn or on WalkIn’s behalf;
- educational and training institute partners;
- fleet and merchant partners;
- insurance and financing partners;
- third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians;
- service providers who perform identity verification services; and
- vehicle solutions partners, vendors or third-party vehicle suppliers.
- If you requested a service through a WalkIn partner or used a promotion provided by a WalkIn partner, WalkIn may share your Personal Data with that WalkIn partner.
- If you have rented a vehicle from our recommended fleet partners to drive with WalkIn, we may share relevant information (e.g. the status of your account, applicable incentives/promotions, your ride statistics) for collaborative efforts (e.g. create new incentives and benefits for you or improving supply of driver partners).
- where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
- where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).
- RETENTION OF PERSONAL DATA
- INTERNATIONAL TRANSFERS OF PERSONAL DATA
- COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS
- provide the essential, basic functions of the use of our Websites, Services or Apps;
- authenticate you, or remember your user preferences and settings;
- delivering and measuring the effectiveness of advertising campaigns, such as by measuring number of views or clickthroughs;
- analyse site traffic and trends;
- serve you relevant advertisements across other apps and websites owned by other companies (whether by us or by other advertisers); and
- enhance user interface and experience by generally understanding the online behaviors and interests of users who interact with our Website, Services or Apps.
- inquire about the processing of your Personal Data and be provided with a copy of it;
- in some cases, request the correction and/or deletion of your Personal Data;
- in some cases, request the restriction of or object to the processing of your Personal Data;
- withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
- request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and
- complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered detriment as a result of unlawful processing of your Personal Data.
- AMENDMENTS AND UPDATES
- HOW TO CONTACT US
- INTERPRETATION
- WALKIN’S RELATIONSHIP WITH USERS AND CLIENTS
- full name;
- business email address; and
- other identifying information about the Authorised User as reasonably requested by WalkIn.
- authenticating the User;
- where applicable, linking the Authorised User’s account with the Client’s WalkIn for Business account or tracking the Authorised User’s business profile bookings on the Apps, as the case may be;
- where applicable, verifying the Corporate Billing status of such Authorised User from time to time; and
- contacting the User in accordance with the purposes set out in the Privacy Notice .
- PARTIES’ OBLIGATIONS
- individually inform their data subjects of how each processes Personal Data and allow their data subjects to exercise their rights under the local data protection/data privacy laws;
- comply with the obligations applicable to each party under the applicable data protection/data privacy laws when processing any Personal Data of the Proposed or Authorised Users;
- obtain the necessary consents (if applicable) to facilitate the provision of the WalkIn for Business feature; and
- implement appropriate legal, technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against unauthorised loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of each party’s security measures (“Information Security Incident”).
- COLLECTION OF DATA
- USE OF DATA
- providing, operating and maintaining WalkInDefence;
- investigating faults with, and troubleshooting, WalkInDefence;
- research and development for WalkInDefence, including but not limited to improving existing features and services, or developing new features and services, for WalkInDefence;
- detecting patterns in the datasets collected to gather insights on fraudulent activities;
- regulatory and internal audit compliance purposes; and
- responding to any law enforcement request or court order.
- GD Customers, with whom you are registered as a user;
- Our subsidiaries and affiliates;
- Our service providers (for example, we use Amazon Web Services’ cloud to host your information); and
- Our legal advisors, law enforcement officials and government authorities.
- YOUR RIGHTS OVER YOUR DATA
- RETENTION OF DATA
- INTERNATIONAL TRANSFERS OF DATA